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Customer Support
“Welcome to Phoebe Ward Studio Customer Support”
Introduction Section:
“Thank you for visiting the Phoebe Ward Studio Support page. Whether you have questions about your order, need assistance with a product, or want to inquire about a commission, we’re here to help. Please find the contact information and support resources below.”
1. General Support
If you have any general questions or need assistance, please feel free to contact us, and we’ll get back to you as soon as possible.
- Email: help@phoebeward.studio
- Response Time: We typically respond within 24 hours.
2. Order Support
Have an issue with your recent order? Need an update on your shipment? We’re here to help with any order-related questions or concerns.
- For Order Updates or Issues: orders@phoebeward.studio
- For Shipping Questions or Delays: shippingissues@phoebeward.studio
- Response Time: We’ll get back to you within 1-2 business days with order updates or solutions.
3. Refunds & Returns
If you need to request a refund or initiate a return, please reach out to us at the email address below. Make sure to include your order number and reason for the refund/return in your email.
- Refunds & Returns: refundrequests@phoebeward.studio
- Return Processing: returns@phoebeward.studio
- Response Time: We will respond within 1-2 business days to assist you with your refund or return.
4. Commission Requests & Inquiries
Interested in commissioning a custom piece of art? Please reach out with your ideas or questions, and we’ll provide you with the next steps for a custom order.
- Commission Requests: commissions@phoebeward.studio
- Response Time: We aim to respond to commission inquiries within 3-5 business days.
5. Product Questions or Pre-Sale Inquiries
If you have any questions about a specific product, need help choosing the right piece, or want more information before making a purchase, contact us here.
- Product Inquiries: productinquiries@phoebeward.studio
- Response Time: We typically respond within 24-48 hours to pre-sale questions.
6. Shipping Information
Looking for more details on shipping times, methods, or tracking your order? You can find this information on our Shipping Policy page. For specific questions:
- Shipping Support: shipping@phoebeward.studio
- Shipping Delays/Issues: delays@phoebeward.studio
- Response Time: We’ll respond within 1-2 business days for shipping inquiries.
7. FAQs
You may also want to visit our Frequently Asked Questions (FAQ) section for answers to common questions regarding:
- Shipping
- Returns and Refunds
- Payment Methods
- Art Commissions
- Care and Handling of Artworks
FAQ
8. Social Media & Additional Help
We are also available for support via our social media channels. Feel free to reach out for quick updates or inquiries:
- Instagram: @phoebewardstudio
- Facebook: Phoebe Ward Studio
Closing Note:
“We’re committed to ensuring your experience with Phoebe Ward Studio is smooth and enjoyable. If you have any questions or concerns, don’t hesitate to reach out using the emails above. We look forward to helping you!”
Key Email Addresses for Customer Use:
- General Support: help@phoebeward.studio
- Orders: orders@phoebeward.studio
- Shipping Issues: shippingissues@phoebeward.studio
- Refund Requests: refundrequests@phoebeward.studio
- Returns Processing: returns@phoebeward.studio
- Commission Requests: commissions@phoebeward.studio
- Product Inquiries: productinquiries@phoebeward.studio
- Shipping Delays/Issues: delays@phoebeward.studio